Refund policy
Refund & Return Policy
We want you to love your order. If you are not completely satisfied, this is how returns and refunds work.
Return window
You may request a return within 30 days of receiving your order. Items must be unworn, unwashed, in original condition with all tags attached, free from signs of wear, odor or damage, and in original packaging.
EU right of withdrawal (EU/EEA/UK)
Consumers in the European Union, the European Economic Area and the United Kingdom have a statutory right to withdraw from a purchase within 14 days of receiving goods, without giving any reason. Our voluntary 30-day window exceeds this legal minimum. The withdrawal right does not apply to sealed goods that cannot be returned for health or hygiene reasons once unsealed (for example intimate apparel or swimwear) unless faulty.
Non-returnable items
For hygiene and safety reasons the following are not eligible unless defective or damaged: lingerie, swimwear and intimate items; final-sale or clearance items; gift cards.
How to start a return
- Contact us at scchsm01@protonmail.com with your order number and reason for return.
- Our team provides return instructions and the return address.
- Ship the item(s) back using a trackable method and keep your tracking number.
Refunds
Once your return is received and inspected we will notify you of approval or rejection. Approved refunds are processed to the original payment method within 5-10 business days.
Exchanges
We accept exchanges for a different size or color when stock is available. Contact us before shipping the item back.
Return shipping costs
Unless the item is defective or arrived damaged, the customer is responsible for return shipping. Original shipping fees are non-refundable.
Late or missing refunds
If you have not received your refund within the expected timeframe, please check your bank account first, then contact us at scchsm01@protonmail.com.