Frequently Asked Questions
Q1: How long will it take to receive my order?
Orders are processed within 1-3 business days. Standard shipping typically takes 7-15 business days and express shipping 3-7 business days, depending on your location.
Q2: Do you ship internationally?
Yes, we ship worldwide. Fees and delivery times vary by destination and are calculated at checkout.
Q3: What is your return policy?
You may request a return within 30 days of receiving your order, provided items are unworn, unwashed and in original condition with tags attached.
Q4: How do I track my order?
Once dispatched you will receive an email with a tracking number.
Q5: How do I choose my size?
Each product page includes a size chart. If you are between sizes we suggest sizing up for comfort.
Q6: What payment methods do you accept?
We accept major credit and debit cards and other secure options available at checkout.
Q7: Can I change or cancel my order?
Orders can often be modified or canceled before dispatch. Contact us as soon as possible with your order number.
Q8: What if my item arrives damaged or defective?
Please contact us within 30 days with your order number and photos of the issue and we will make it right.
Q9: How can I contact customer support?
Email us at scchsm01@protonmail.com. We respond within 1-2 business days.